FAQs

All transactions on this website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

For Pending Payment / Payment Failed and/or Cancelled orders, please call your bank to check on the status of the transaction.

Should the bank confirms that payment has been made, please obtain the Transaction Reference and email us at orders@nichii.com

We will require Order Confirmation Number, your full name (as per NRIC) and Mobile Number to check on the status of payment.

Upon receiving a promotional code, it needs to be applied in the cart prior to checking out. Apply the code in the "Promo Code" field on the left side of the cart. Once applied, you will see the price change in your cart.

We do not have a loyalty programme nor are we affiliated with any other programmes.

To register click Here..

We encourage you to register for an account to keep track of your order and online Store Credit (if any).

No. For items bought on Shopee and/or ZALORA, please refer to their return and exchange procedure. Please do not lump returns from various channels together. You risk your items being not accepted and discarded when processes are not adhered to. For items bought on nichii.com (ONLINE), please refer to this set of steps to do so. Returns & Exchanges.

You can email Customer Service at hello@nichii.com